Face-to-Face5 DAYS2026-10-10
ISO 37301 Lead Implementer
Design and implement an ISO 37301 compliance management system from obligations to assurance.
Master the five CX competencies and prepare for the CXPA Certified Customer Experience Professional exam.
Customer Experience (CCXP Prep)
This two-day course builds command of the five customer-experience competencies and prepares you for the CXPA CCXP exam. You will work through CX strategy, customer insight, design, metrics, and culture, applying each to real scenarios and exam-style questions. You leave with a CCXP study plan and a competency self-assessment.
What You Will Learn
By completing this course, you will be able to:
- Explain the five CXPA customer-experience competencies.
- Apply customer insight methods to a real scenario.
- Connect CX design and metrics to business outcomes.
- Assess organizational CX culture and accountability.
- Build a personal study plan for the CCXP exam.
Program Modules
Ground CX in strategy and customer understanding.
Turn insight into experiences and improvements.
Measure experience and prove its impact.
Embed CX and prepare for the CCXP exam.
What the Learner Gets
Each participant receives:
CCXP Study Plan
A structured study plan and resource list mapped to the five CXPA competencies.
Competency Self-Assessment
A self-assessment to find strengths and gaps before sitting the exam.
Completion Certificate
A RAISO certificate awarded on attendance; the CCXP credential is issued by CXPA on passing their exam.
Common questions about Customer Experience (CCXP Prep) course.
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Sign your interest in "Customer Experience (CCXP Prep)" and we'll let you know when the next batch opens.
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