Face-to-Face5 DAYS2026-10-10
ISO 37301 Lead Implementer
Design and implement an ISO 37301 compliance management system from obligations to assurance.
Build an organization-wide quality culture that reduces defects, waste, and rework across every function.
Total Quality Management
This one-day course gives you a working command of Total Quality Management as a system, not a slogan. You will connect quality principles to daily operations, learn how to measure quality cost, and leave able to run a continuous-improvement cycle that engages every team. By the end you will have drafted a quality improvement plan ready to apply in your own unit.
What You Will Learn
By completing this course, you will be able to:
- Apply the eight TQM principles to a real process in your organization.
- Measure the cost of poor quality and prioritize improvement areas.
- Run a Plan-Do-Check-Act cycle on a chosen quality problem.
- Build a quality improvement plan that engages frontline teams.
- Select quality indicators that track performance over time.
Program Modules
Understand Total Quality Management as an integrated system linking leadership, people, and processes.
Quantify quality so improvement is driven by evidence rather than opinion.
Apply a structured improvement cycle and engage teams in sustaining gains.
What the Learner Gets
Each participant receives:
Quality Improvement Plan Template
A structured template to scope, measure, and track a quality initiative in your unit.
Cost-of-Quality Worksheet
A worksheet to estimate the cost of poor quality and prioritize where to act first.
Completion Certificate
A RAISO certificate awarded on attendance and completion of the in-session exercise.
Common questions about Total Quality Management course.
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