Face-to-Face5 DAYS2026-10-10
ISO 37301 Lead Implementer
Design and implement an ISO 37301 compliance management system from obligations to assurance.
Design services around real user needs using journeys, blueprints, and rapid prototypes that teams can act on.
Service Design
This one-day course introduces service design as a practical discipline for improving how a service is experienced and delivered. You will map a real service from the user's point of view, expose the backstage steps that make or break it, and prototype an improvement. You leave with a service blueprint for one of your own services.
What You Will Learn
By completing this course, you will be able to:
- Map a user journey that exposes pain points and moments that matter.
- Build a service blueprint linking frontstage and backstage steps.
- Translate user needs into concrete service requirements.
- Prototype a service improvement and test it with users.
- Prioritize improvements by user value and delivery effort.
Program Modules
Adopt the user's perspective and frame the service as an experience, not a set of forms.
Connect what the user sees to the people, systems, and steps behind it.
Test a service change quickly before committing resources to it.
What the Learner Gets
Each participant receives:
Service Blueprint Template
A ready-to-use blueprint template covering frontstage, backstage, and support layers.
Journey Mapping Canvas
A canvas for mapping touchpoints, emotions, and pain points across a service.
Completion Certificate
A RAISO certificate awarded on attendance and completion of the in-session exercise.
Common questions about Service Design course.
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