Face-to-Face5 DAYS2026-10-10
ISO 37301 Lead Implementer
Design and implement an ISO 37301 compliance management system from obligations to assurance.
Turn customer-experience ambition into a governed strategy with priorities, metrics, and an operating model.
CX Strategy Development
This two-day course helps you build a customer-experience strategy that leadership can fund and teams can execute. You will set a CX vision tied to business goals, define experience principles and priority journeys, choose a measurement model, and design the governance that keeps CX alive. You leave with a CX strategy on a page for your organization.
What You Will Learn
By completing this course, you will be able to:
- Define a CX vision linked to measurable business outcomes.
- Set experience principles that guide design decisions.
- Prioritize the journeys that most affect value and loyalty.
- Select a CX measurement model and its core metrics.
- Design CX governance roles, rituals, and decision rights.
Program Modules
Anchor CX to strategy and build the case for investment.
Decide what experience you stand for and where to focus first.
Choose metrics that connect experience to outcomes.
Build the structure that keeps CX delivering over time.
What the Learner Gets
Each participant receives:
CX Strategy-on-a-Page Template
A single-page template capturing vision, principles, priorities, metrics, and governance.
Priority Journey Selector
A scoring tool to rank journeys by customer value and business impact.
Completion Certificate
A RAISO certificate awarded on attendance and completion of the practical exercise.
Common questions about CX Strategy Development course.
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