HomeKnowledge CenterAuditing Processes: The Document or the Reality?

Download: The Consultant's Guide to ISO 9001 Documented Information & Records

Documented information is the single biggest source of ambiguity in ISO 9001:2015 and the leading cause of non-conformities. This practitioner's guide — from the perspective of the expert consultant and auditor — shows how to identify the documents and records each clause really requires, design an implementable documentation system, and frame non-conformities per ISO 19011.